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ARCUS HSA Features

As a bank dedicated to healthcare, ARCUS Financial Bank is committed to offering an HSA product that is full-featured, competitively priced, and among the easiest in the industry to understand and manage.

Health Savings Accounts can be complicated, and ARCUS Financial Bank strives to provide all the tools necessary to guide you through their use:

  • An HSA Knowledgebase available online to answer even the most complicated questions.
  • An online portal to provide detailed information regarding your account, allow complete account administration, and enable electronic payment of your healthcare expenses.
  • Customer support representatives dedicated to HSAs, ensuring they are knowledgeable and able to meet all of your support needs.
  • Multiple payment options to ensure you can access your HSA funds when needed.
  • An optional investment program utilizing a variety of mutual funds to serve your investing goals.*
  • Integration with some WellPoint-affiliated health plans, allowing a unified view of your health plan and HSA and enabling integrated administration and support for both your health plan and HSA.

ARCUS Financial Bank - Making healthcare finance easy.

HSA Knowledgebase

ARCUS Financial Bank’s online HSA Knowledgebase is a dynamic tool covering the latest in HSA rules, regulations, and use.  The Knowledgebase allows you to instantly find the answer to virtually any question regarding your HSA.  ARCUS Financial Bank encourages you to consult with your tax advisor before making any decisions regarding HSAs. 

Consumer Online Banking Functionality

ARCUS Financial Bank offers comprehensive online banking functionality to give you full control of your HSA account.  Features allow you to:

  • Make real-time balance inquiries
  • Submit electronic payments to healthcare providers
  • View real-time transaction history
  • Download transaction information into MSN®1 Money or Quicken®2  
  • View check images, previous statements, and tax documents
  • Transfer funds to/from investment accounts
  • View investment account cash balance and net asset value
  • Manage investment account funds allocation

Consumer Support

ARCUS Financial Bank operates a dedicated customer support center in Chicago, Illinois to ensure that we meet all of your needs in a timely, accurate, and efficient manner.  We strive to satisfy our customers by providing:

  • 24 hour automated phone access to account balance and transactions.
  • Live phone support from 8:30am to 7:00pm Eastern Standard Time, Monday through Friday.

Our customer support representatives are HSA experts, dedicated to healthcare banking, and can handle even the most detailed questions regarding your HSA.  ARCUS Financial Bank provides a level of knowledge and support beyond what is possible with a general-purpose financial institution.

Payment Options

ARCUS Financial Bank offers a wide array of payment options to ensure that you can easily utilize your HSA dollars.  Unlike other medical spending accounts, no claim forms are required to use your HSA funds.

ARCUS Financial Bank HSA Visa® Debit Card: 

A convenient vehicle that enables you to access and use your HSA funds immediately at any point-of-service location that accepts Visa debit cards.  Locations may include physicians, pharmacies, alternative medicine providers, and other healthcare practitioners and retail locations.

Additionally, funds may be accessed at any ATM displaying the Visa, Accel/Exchange®, Interlink®, or Plus® logos.

Checks: 

Checks provide a convenient way to use your HSA funds to pay for eligible healthcare expenses.  They are widely accepted, and check information and images can be accessed via the ARCUS Financial Bank online banking portal.

Electronic payment: 

The ARCUS Financial Bank online banking portal enables you to pay for eligible expenses through electronic payment.

Investment Options

Once a minimum balance threshold is reached, you may choose to invest a portion of your funds in one or more of a variety of mutual funds.  Mutual funds provide you with additional options in managing your tax-advantaged assets.  Please see the HSA Product Details section for more information.

You should carefully consider a mutual fund’s investment objectives, risks, charges and expenses before investing.  If you wish to invest in a mutual fund, you will be provided with a prospectus, which contains this and other important information.  Read the prospectus carefully before investing.  Mutual funds are offered through Devenir, LLC, which is not affiliated with ARCUS Financial Bank.  Devenir, LLC is a registered broker-dealer and member, FINRA and SIPC. 

INVESTMENTS IN MUTUAL FUNDS ARE NOT INSURED, ISSUED, OR GUARANTEED BY THE FEDERAL DEPOSIT INSURANCE CORPORATION; NOT DEPOSITS IN OR OTHER OBLIGATIONS OF ARCUS FINANCIAL BANK AND ARE NOT GUARANTEED BY ARCUS FINANCIAL BANK; BUT ARE SUBJECT TO INVESTMENT RISKS, INCLUDING FLUCTUATIONS IN VALUE AND THE POTENTIAL LOSS OF THE PRINCIPAL AMOUNT INVESTED. INDIVIDUALS INVEST AT THEIR OWN RISK.  FUND RATINGS REPRESENT PAST PERFORMANCE AND ARE NOT A GUARANTEE OF FUTURE RESULTS.  INVESTMENT RETURNS AND PRINCIPAL VALUE WILL FLUCTUATE AND INVESTORS’ SHARES, WHEN SOLD, MAY BE WORTH MORE OR LESS THAN THEIR ORIGINAL COST.

Advantages of the ARCUS Financial Bank HSA Integrated with a Health Plan

In addition to the features listed above and available to all ARCUS Financial Bank HSA customers, some WellPoint-affiliated health plan members can take advantage of a set of features unavailable from other HSA providers.  Advantages of the integration between health plans and the ARCUS Financial Bank HSA include:

  • An integrated application process, allowing you to apply for and enroll in an HDHP and HSA in one step.
  • Integrated customer support, allowing you to receive support for your health plan and HSA by simply using one telephone number.  Enrolling in a competitor’s HSA product would require you to call your health plan for health plan support and your bank for HSA support, with the correct numbers to call unclear at times.
  • Integrated online tools, allowing you to receive support for and administer your health plan and HSA through one site.  Additionally, you are provided with a full picture of your healthcare services and spending.  Such information is simply not possible with a separate HSA product.

ARCUS Financial Bank was created to provide an experience and level of support for WellPoint's affiliated health plan members that is unprecedented and unachievable with 3rd party HSA products.

Downloadable Materials

ARCUS Financial Bank Introduction

To download an overview of ARCUS Financial Bank, its products, and its history, please click below.

ARCUS Financial Bank Introduction 

 

ARCUS Financial Bank HSA Consumer Brochure

To download an introduction to the ARCUS Financial Bank HSA and its features and benefits, please click below.

ARCUS Financial Bank HSA Consumer Brochure 

 

ARCUS Financial Bank HSA Consumer Resource Guide

To download detailed information regarding HSAs as well as frequently asked questions, please click below.

ARCUS Financial Bank HSA Consumer Resource Guide 

 

ARCUS Financial Bank and its affiliates are not providing tax advice through this website and we cannot respond to specific tax questions.  Tax issues are often very dependent on the specific facts.  Clients are encouraged to seek their own tax advice.

HSA Product Details Arrow

 

 

 

1MSN is a registered trademark of Microsoft Corporation in the United States and/or other countries.

2Quicken is a registered trademark of Intuit, Inc.

 

*INVESTMENTS IN MUTUAL FUNDS ARE NOT INSURED, ISSUED, OR GUARANTEED BY THE FEDERAL DEPOSIT INSURANCE CORPORATION; NOT DEPOSITS IN OR OTHER OBLIGATIONS OF ARCUS FINANCIAL BANK AND ARE NOT GUARANTEED BY ARCUS FINANCIAL BANK; BUT ARE SUBJECT TO INVESTMENT RISKS, INCLUDING FLUCTUATIONS IN VALUE AND THE POTENTIAL LOSS OF THE PRINCIPAL AMOUNT INVESTED. INDIVIDUALS INVEST AT THEIR OWN RISK.  FUND RATINGS REPRESENT PAST PERFORMANCE AND ARE NOT A GUARANTEE OF FUTURE RESULTS.  INVESTMENT RETURNS AND PRINCIPAL VALUE WILL FLUCTUATE AND INVESTORS’ SHARES, WHEN SOLD, MAY BE WORTH MORE OR LESS THAN THEIR ORIGINAL COST.


Account holders should carefully consider a mutual fund’s investment objectives, risks, charges and expenses before investing.  If they wish to invest in a mutual fund, they will be provided with a prospectus, which contains this and other important information.  They should read the prospectus carefully before investing.  Mutual funds are offered through Devenir, LLC, which is not affiliated with ARCUS Financial Bank.  Devenir, LLC is a registered broker-dealer and member, FINRA and SIPC.

Attention:

Due to the pending closure of ARCUS Bank, access to website content, online banking and online bill pay has been removed. If you have questions or concerns about your ARCUS HSA, please contact us prior to July 15th
at 1-877-373-9859.
Member FDIC Copyright © ARCUS Financial Bank, A WellPoint Company